Answers to some of our customers most common questions and requests.

Additional Resources

Mercado Capital Corporation is a wholly-owned subsidiary of Prospera Credit Union. The Canadian Credit Union Association (CCUA), the national credit union trade association that provides services to Canada’s credit unions, has compiled a comprehensive guide of government aid and resources available to businesses and individuals being affected by the COVID-19 pandemic. To view this guide, click here.

Canada’s COVID-19 Economic Response Plan on the Government of Canada website can be viewed here.

Customer Service

I need a Power of Attorney sent to my broker. How do I do that?

We can send you a copy of a Power of Attorney by mail, fax or email, which you can then forward to your broker. To request a power of attorney:

Note that a Power of Attorney request can take up to 3 business days to complete.

How do I find my lease number?

We can provide your lease number to you by email, phone or fax. To request your lease number:

I'm changing bank accounts. What do I need to do?

When you update your bank accounts we must add your new information to our records to ensure that your account does not go into arrears. Send a copy of a voided cheque (write “VOID” across the front of the cheque) for your new account by email to Be sure to include your name, lease number and a phone number at which you can be reached. Note that it can take up to 5 business days to update our records.

I want to defer a payment. How do I do that?

A Mercado Capital Corporation representative must authorize the deferment of payments. To defer your payment contact your account manager or, if you do not know who your account manager is, request a payment deferment in the following ways:

I've received a letter requesting proof of insurance. What should I do?

Most equipment leasing contracts require that you prove that the leased equipment is insured. Your insurance company should provide you with a copy of the policy. If you do not have a copy of the policy you must contact your insurance company to obtain a copy. This should then be emailed to Be sure to include your name, lease number and a phone number at which you can be reached.

Can’t find the answer to your question?
Contact us online or over the phone at 1-844-528-3802.